Issue: Cluster not showing up

If a cluster fails to appear in the DFM dashboard:

• Verify the DFM server’s network connectivity.
• Utilize the Refresh button on the Clusters page to force a manual data reload.
• Inspect application logs for detailed error analysis.

Issue: LDAP Synchronization Failure

If user or group synchronization from the LDAP directory fails:

• Verify the DFM server’s network connectivity.
• Confirm that the configured Login DN and associated password are correct and possess sufficient read access to the directory tree containing the users and groups.
• Validate firewall and network access rules between the DFM server and the LDAP server on the configured port.
• Review the configured LDAP settings, specifically the Base DN and the defined User/Group Filters.

Note: A common cause of synchronization failure is an incorrectly set Base DN (which may cause the search to begin too high or too low in the directory) or a User/Group Filter that is overly restrictive.